Rapid‑response troubleshooting for controls, robotics, and automation systems.
Downtime is expensive. SS Automation provides fast, reliable emergency support to diagnose issues, restore production, and prevent repeat failures. Whether it’s a PLC fault, a robot crash, a drive failure, or a mystery intermittent issue, we show up ready to solve the problem.
Solve your problems.
You get engineers who stay calm under pressure, communicate clearly, and treat your downtime like their own.
An emergency is any situation where production is down, safety is at risk, or a controls issue is preventing your team from operating normally. If the line is stopped, the robot won’t home, a PLC fault won’t clear, or a critical device won’t communicate — that’s an emergency.
SS Automation maintains a dedicated on‑call engineering rotation, and we respond immediately. Once we understand the issue, we deploy the right controls engineer or robotics specialist and stay engaged until your system is stable and running again.
Yes. Most of our emergency calls involve systems we didn’t design. Our engineers work across Allen‑Bradley, Siemens, Mitsubishi, Yaskawa, Fanuc, and mixed‑vendor environments every day. Whether your documentation is complete, outdated, or missing entirely, we can troubleshoot, stabilize, and restore operation.
Our goal is simple: get you running safely and quickly, regardless of who built the system.
Once production is restored, we don’t just pack up and leave. We perform a root‑cause review, document what happened, and outline any risks we see in the surrounding process. If you want, we can provide a follow‑up plan that includes recommended improvements, code cleanup, backups, or hardware upgrades.
Emergency support gets you back online. Our follow‑through helps keep you there.
